5 things you need to do to stay safe on eBay

 

Online auction sites, such as the ever-popular eBay, are a great way to grab a bargain. But you do need to beware of scammers. We all know someone who’s purchased something on eBay only for the goods never to arrive, potentially leaving them out of pocket.

But sellers too are just as at risk of ending up out of pocket, especially if their item is bought by someone who's account has been hacked, usually via a phishing email that encourages them to enter their username and password into a hoax site, allowing the hackers access to their account.

How to sell successfully on ebay

 

Fortunately, both eBay and PayPal, it's preferred money transfer service, have processes in place to protect people who are victims of scams whether buyers or sellers. Take the following steps so you won't be left out of pocket by hackers:

1.        Only take or send payment via PayPal. Ignore any sellers or buyers that want to do a separate bank transfer or use a money transfer service like Moneygram, or Western Union. Using these will mean you’re not eligible for eBay's Money Back Guarantee and if something does go wrong, you will struggle to get your money back. Sellers should always check their PayPal account to confirm the payment has been received before delivering the item, to avoid be caught out by fake payment emails.

2.       Sellers should only send goods using a traceable postal service, whether that’s through Royal Mail or another courier. This ensures they're covered by Paypal's Seller Protection Policy, should the buyer dispute that the item never arrived or their debit/credit card was used fraudulently to purchase the item.

3.       Use a secure password for both your eBay and PayPal account, and not the same one for both. Avoid using personal information, such as your maiden name or favourite pet’s name, and use a combination of uppercase and lowercase letters as well as numbers and special characters.

 

 

4.       Be aware of phishing scams. If you do receive an email purporting to be from eBay or PayPal encouraging you to log in to your account, always open a web browser and type the web address yourself. Never click the link in the email. Also look for the email address it has come from. Compare it to previous emails you received from eBay and PayPal – is it from the same address? And look for typos, such as @ebya.co.uk in the email addresses and well as grammar and typos in the body of the email. Similarly if

5.       If it seems too good to be true, it probably is. A pair of designer shoes or a designer handbag, even if second hand, won’t be that cheap. If you're a buyer, check what prices other sellers are offering these items for – if the one you’ve found seems too cheap, it could be a scam or a counterfeit, so walk away. Likewise sellers, if the bid seems suspicious (too high or the buyer won and refuses to pay) then cancel the bid by heading to the Cancelling Bids page. You do have to state a valid reason for cancelling however

 

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